CONNECT VIA SOCIAL MEDIA CHANNELS

In DIGITAL TECHNOLOGY SERVICE , “You can use social media to turn strangers into friends, friends into customers and customers into salespeople.” – Nick Soni

Social media channels are the best way to connect with your customers. It is essential to give your company a face on top social platforms in today’s time and deliver prompt social media customer service. About 63% customer expect companies to offer support via social media, and 35% of customers prefer it over other channels.”

The customer complaints and support requests are intercepted and displayed to the support team on their dashboard. The support team can then contact the customer/ client over the same platform and resolve their queries.

Advantages:

• Engage directly with your customers.

• Respond and resolve customer problems in public will improve public relations

• Impress your customers by treating them with respect